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Everything You Need Before Booking
Frequently Asked Questions
If you have any questions after visiting the Hotel Porto Horizonte Pozos Colorados By OxoHotelwebsite, we invite you to review the Frequently Asked Questions regarding accommodations and rates. We have considered the most common concerns that guests like you may have before confirming a reservation. If, after reviewing the FAQ section, you still need further assistance, please do not hesitate to contact us directly. We are always happy to answer your questions and ensure that your stay at our hotel is a safe, smooth, and rewarding experience.
What tourist attractions are near the hotel?
From Porto Horizonte you can easily access El Rodadero, the Historic Center of Santa Marta, Playa Blanca, Tayrona Park, and various tourist experiences in the region.
Where is Porto Horizonte Hotel located?
Porto Horizonte Hotel is located in the Pozos Colorados area, one of the most peaceful and exclusive areas of Santa Marta, just minutes from Simón Bolívar International Airport and near the beach.
Is breakfast included in the reservation?
Yes, our rates include breakfast so you can enjoy a complete experience from the start of your stay by the sea in Santa Marta.
What are the check-in and check-out times?
Check-in starts at 3:00 p.m. and check-out is until 12:00 p.m. Early check-in and late check-out are subject to availability.
Is Porto Horizonte Hotel pet friendly?
Yes, we are a pet-friendly hotel. Conditions and additional costs apply depending on the size and type of pet. We recommend checking in advance before your arrival.
Does the hotel have a pool and beach access?
Yes, Porto Horizonte has pools and is located just steps from Pozos Colorados beach, ideal for relaxation, sun, and tranquility by the Caribbean Sea.
Does Porto Horizonte Hotel offer transportation to and from the airport?
Yes, the hotel can arrange private transportation service airport-hotel-airport for an additional cost, with advance booking. The trip takes approximately 10 minutes from Simón Bolívar Airport.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express cards, as well as cash payments and previously coordinated transfers.
Is the area where the hotel is located safe?
Yes, Pozos Colorados is one of the most peaceful and exclusive hotel areas of Santa Marta, ideal for resting and enjoying an experience close to the sea.
What benefits do I get by booking directly on the website?
By booking directly on our website you can access preferential rates, exclusive benefits, and personalized attention before and during your stay.
Does the hotel have WiFi?
Yes, we offer free high-speed WiFi in rooms and common areas of the hotel.
What is the cancellation policy?
Cancellation policies depend on the rate selected at the time of booking. We recommend confirming the specific conditions before finalizing your stay.
Do the rooms have a minibar and amenities?
Yes, our rooms include amenities, air conditioning, television, WiFi, and spaces designed to provide comfort and rest during your stay.
Does Porto Horizonte Hotel offer special experiences for celebrations?
Yes, we offer options for anniversaries, birthdays, romantic getaways, and special occasions, subject to prior request and availability.
Are the pools and common areas exclusive to guests?
Yes, the hotel's pools and common areas are designed primarily for the enjoyment and comfort of our guests.
Does Porto Horizonte Hotel have spaces for corporate travelers or remote work?
Yes, thanks to its peaceful atmosphere, strategic location, and WiFi connection, Porto Horizonte is ideal for corporate travelers, long stays, and remote work in Santa Marta.